Implementation & adoption
What should a Managed Solutions implementation include after scope is agreed?
Updated
ImplementationTrainingSupport
Direct answer
The engagement should turn the agreed need into clear deliverables, then install and configure the software, integrate systems where required, and leave the customer team with something it can operate. Training and support can be included in the project, added after go-live, or structured as an ongoing relationship according to the customer's needs.
Practical checkpoint
Define the deliverables, customer responsibilities, acceptance test, training audience, handoff documentation, system owner, and post-launch support path before implementation begins.